Exchange & Refund Policy
A Legal Disclaimer
At SimplySpoiled Creations, customer satisfaction is a priority. If you find that you need to return an item, please do so within 14 days of receipt. Do remember that items crafted to your specifications cannot be returned, and if an order is canceled after processing, a 20% design fee will be implemented. We thank you for choosing us and for adhering to our exchange and return policy!
Refund Policy
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 to 10 days, depending on your card issuer's policies.
Custom Orders
Are not eligible for refunds or exchanges. There will be a 20% designer fee accessed on any custom orders canceled after final daft has been approved.
Return Shipping
Return shipping will be provided at no additional cost to you. If you receive a refund, the cost of return shipping will be not be deducted from your refund.
Contact us If you have any questions on how to return your item to us.